Frequently asked questions

Processing takes 2–5 business days. Print-on-demand items may take longer, depending on the production partner and your location - see product details for specific time frames. Ready-made items ship locally within Australia & New Zealand via Australia Post. East Coast Australia Standard Metro: 2-4 Days Regional: 4-7 Days Express Metro: 1-2 Days Regional: 2-4 Days Western Australia / New Zealand Standard: 7-14 Days Express: 3-5 Days (All suggested time-frames are noted as business days) Estimated delivery time for bulky orders is 1-7 days and for regional areas from 7-14 days.

Currently, I do not offer worldwide shipping as a standard option. However, if you’re outside Australia or New Zealand, please contact me to discuss possible shipping arrangements. Some print-on-demand artwork and photography may be available in your country, if offered through a production partner. See item product details for specifics.

If tracking is available, you’ll receive an email with your tracking details once your order has been dispatched.

International Customs Charges Information for New Zealand. Imports over NZD $1000 will generally incur customs and import taxes in New Zealand. This also includes separate orders arriving at NZ customs the same day. Light of Rai Creative has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand. All charges are to be paid by the customer on delivery of the order. Orders cannot be returned to sender and Light of Rai Creative will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Light of Rai Creative will not be held responsible for any loss of funds because of this occurrence. We cannot mark international orders as a gift to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this. Please visit the NZ customs website for more detailed information: https://www.customs.govt.nz/personal/online-shopping(https://www.customs.govt.nz/personal/online-shopping)